Dynamics 365

  Customer Service Important Terminologies         Cases           Cases allow companies to resolve issues faced by their customer  Create a Case Assign a Service Agent Resolve the Case Reopen if required                              Calendar  📅 The Calendar is the place where all the service activities scheduled can be seen. Resource wise Service Scheduling Show Activities with Statuses Synchronized with Outlook     Queues Queues are used to organize, priortize, and monitor the progress of the work Public or Private Queues May be used for different level of Cases Queue items are created     KB Articles      An article can be used for Knowledge Base for Service Agents.          It includes: Product Guides & Data Sheets Frequently Asked Questions (FAQs) Problem's Solution Standard Operating ...