Accelerate Revenue with AI
Accelerate Revenue with AI
Microsoft Dynamics 365
Activate Digital Selling
Credits: Steve Conn
Customer Service Important Terminologies
Customer Service Important Terminologies Cases Cases allow companies to resolve issues faced by their customer Create a Case Assign a Service Agent Resolve the Case Reopen if required Calendar 📅 The Calendar is the place where all the service activities scheduled can be seen. Resource wise Service Scheduling Show Activities with Statuses Synchronized with Outlook Queues Queues are used to organize, priortize, and monitor the progress of the work Public or Private Queues May be used for different level of Cases Queue items are created KB Articles An article can be used for Knowledge Base for Service Agents. It includes: Product Guides & Data Sheets Frequently Asked Questions (FAQs) Problem's Solution Standard Operating ...
Comments
Post a Comment